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  • The company has set up a marketing system of technical support, installation and maintenance to provide users with timely and comprehensive services. Presently, the company has two overseas subsidiaries and offices in Egypt, Cambodia and Angola. Domestically, the company and its sales service provider have a team of over 100 service engineers. The company’s 24-hour service hotline has been opened. We promise that our service engineer will arrive at the scene within 4 hours.

    The company’s Shanghai headquarters sales service center, service centers in northern and southern China and service outlets in provinces and municipalities form a three-level service system. Local service outlets ensure that service personnel will arrive at the user’s premise within 4 hours. The service centers in northern and southern China can provide part storage, technical and labor support. The company’s Shanghai headquarters has established a service database for on-site engineers to search via internet. It also allows service specialists from the headquarters to conduct remote diagnosis and elimination of faults via internet.

    1、Well-developed three-level sales and service system

    First-level agency: Engineering and technical service departments of local dealers or distributors

    Second-level agency: Subsidiaries and branch offices of Cooltech

    Third-level agency: Cooltech’s Shanghai headquarters

    2、Cooltech’s sales and service agencies across the country

    Eastern China: Sales service center of Cooltech’s Shanghai headquarters                     

    Nanjing company

    Northern China: Cooltech’s northern service center

    Beijing company, Hebei company, Shenyang company, Zhengzhou office, Changchun office, Harbin office, Jinan office and Taiyuan office

    Southern China: Cooltech’s southern service center

    Southern China: Cooltech’s southern service center

    Guangzhou company, Shantou company, Shenzhen company, Xiamen offic

    Central China: Wuhan company, Changsha office, Nanchang office

    Southwestern China: Chongqing company, Kunming office, Nanjing office

    Northwestern China: Xi’an company, Urumchi office

    In addition, the company has more than a dozen of sales service providers covering more than 20 provinces and municipalities.

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